I scheduled an oil change and asked for an estimate, gave the gentlemen the year, make, and model. He estimated me just around $45. I asked for an estimate on my brakes which he refused to give me because he said it wouldn’t be accurate without looking at the brakes. I said fine. When we picked up my car from the oil change it was at about $80... almost twice as much as the estimate. When questioned about it they said it was because the make and model requires “special oil” (synthetic- which I knew but had previously always just purchased myself for $30). So he refused to give me an estimate on my brakes in fear of giving me the wrong estimate, then he gave me the wrong estimate for my oil change anyways. What’s worse is they didn’t even notify me of their error, they just did the change anyways. Thankfully the extra $40 could be spared this paycheck, but that’s not always the case.
Kacie, I apologize for your experience with us. This is not our normal exceptional service we strive to offer. I have reviewed your order to determine what went wrong. I see that the "special oil" you were told was needed is in fact a synthetic oil that must meet VW standards. Our bulk synthetic oil does not meet VW standards so we had to use a more expensive oil. Since you did tell us your year, make and model we should've had that information before beginning your service. With that being said, I will honor the original price quoted. Please call me at 319-372-2478 to discuss how to remedy this for you. Thank you for this valuable feedback, it truly is a learning experience. Nannette Griffin
- Griffin Muffler & Brake Center LLC